Where Work Meets Adventure
Customer Management
Customer Service Operations
Professional
Bogotá, Distrito Capital, Colombia; São Paulo, Brazil
The Service Operation Manager is responsible for the end-to-end management of Technical Service back-office operations, ensuring operational excellence, customer satisfaction, and data-driven decision-making.
This role leads all back-office activities supporting Technical Service, including customer case management, spare parts consumption, field and depot engineer scheduling, and service execution support.
The Service Operation Manager acts as a People Leader, responsible for building, developing, and engaging high-performing teams, fostering a culture of accountability, collaboration, continuous improvement, and talent development within the Service organization.
Additionally, this position owns the B...