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Support & Success Specialist (x2)

Hospitality Full Benefits Career Growth
Company

Pulse Labs

Location

americas, Mexico

Posted

June 04, 2026

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About This Opportunity

This is a 100% remote role contract role.

We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you.

Key Responsibilities

Panelist Support & Ticket Management

  • Monitor and manage incoming support tickets via HubSpot.
  • Serve as the primary point of contact for panelists with prompt, professional communication.
  • Troubleshoot issues, elevate complex cases, and ensure timely resolution.
  • Document all interactions in HubSpot and identify trends to improve panelist experience.

Video Quality Review & Validation

  • Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
  • Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video....