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Support Operations Manager

Hospitality Full Benefits Career Growth
Company

Philips

Location

Bogotá, Colombia

Posted

May 29, 2026

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About This Opportunity

JOB DESCRIPTION

Job Title

Support Operations Manager

Job Description

Job title:

As a Service Operations Manager, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.


Your role:

  • Understanding the LATAM Hispanic market needs, deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
  • Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
  • Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and r...