Blue Yonder Title:
Support Engineer 1 (Cloud Applications /SaaS)
Overview:
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work Seeking an astute individual that has a strong techno-functional foundation with strong Application Support Experience in SCPO or Supply Chain Domain.
Scope:
- Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
- Implement Advanced Quality Prevention plans to improve solution and service reliability
- Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
- Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service
- Engage early in customer implementation projects to provide solut...