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Support Engineer 2

Hospitality Full Benefits Career Growth
Company

Blue Yonder

Location

Monterrey, Mexico

Posted

May 28, 2026

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About This Opportunity

Job Profile - Support Engineer II

Overview

This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.

What you´ll do:

  • Acts as a liaison between Support Services, PMG, Consulting Services across products.
  • Available on call (on shift basis) for extreme emergencies / critical site down issues.
  • Demonstrates and adheres to best practices of all internal Support Services polices and procedures. 
  • Ensures quantity and quality content in the knowledge base.
  • Add value by developing knowledge article as well as working on operational improvements
  • Escalates issues that may have a negative financial or relationship impact. 
  • Mentors team associates in product knowledge and triage techniques.
  • Performs customer performance reviews and Health C...