Remote Work: Hybrid

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system, responding to inquiries from management, Zebra's sales teams and the customer.

Responsibilities

• Oversee the work of a small to mid-size team of individuals executing order entry / administrative work - often in a single site or geography.
• Select, train, coach and manage the performance and development of the team.
• Drive execution against service level agreements and report results to management as required.
• Act as primary point of contact for internal and external audits on product and/or service contract order administration.
• Own the team's ...