**Requirements and Qualifications**- 3 to 6 months tenure.
(Proven significant previous experience will be considered in case of not complying with the tenure).
- Minimum of 3-5 years of experience in a call center environment, with at least 2 years in a supervisory or managerial role.
- Proficiency in contact center software and workforce management tools.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Detail-oriented with the ability to multitask effectively in a fast-paced environment.
- Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs)- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
- Strong teamwork and interpersonal skills to collaborate effectively with cross...