Job Description

What is the opportunity? Lead and develop a high-performing operations team, driving process excellence, risk mitigation, and exceptional customer service within a dynamic financial services environment.What will you do?

Train, mentor, and provide work direction to Operations Associates.

Monitor daily workflows and optimize resource allocation to meet service levels.

Handle escalated customer issues and ensure compliance with regulatory standards.

Suggest process improvements to enhance efficiency and reduce risk.

Support department initiatives and new system implementations.

Foster cross-enterprise collaboration and align teams with RBC’s strategic goals.

Conduct performance management and career development for team members.

Provide backup support during high-volume periods or team absences.

What do you need to succeed?Must haves:

4-year degree or equiv...