Enhance customer loyalty as a Customer Support Supervisor. Lead a dedicated team to deliver exceptional service while ensuring a safe and productive work environment.
In this role, you'll guide Technicians and staff in meeting key performance indicators. Act as the main point of contact for customer inquiries and ensure swift resolutions to enhance satisfaction. You'll also be involved in generating strategic reports and participating in planning initiatives that support regional operations.
Key Responsibilities:
• Implement health and safety policies in operations
• Drive team development to meet performance goals
• Manage daily customer and supplier inquiries
• Generate and present performance reports monthly
• Contribute to strategic planning and asset management
Requirements:
• Post-secondary education required
• 3-5 years in a supervisory or management role
• Strong focus on customer service excellence
• Effective problem-solving and leadership ...