A minimum 3-5 years of relevant work experience in a supervisor role of a Contact Center.
- Excellent verbal and written communication skills in English
- Proven experience in supervising and leading a team in a call center environment
- Ability to negotiate and resolve conflicts with customers or team members
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Multilingual skills are required
- Strong leadership abilities to motivate and inspire the team
- Ability to effectively communicate with individuals at all levels of the organization
- Sales experience is preferred but not required.
- Microsof Office 365 basic knowledge.
**- Tourist US VISA is required.**
- Develop and implement strategies to improve performance and efficiency
- Set performance goals and targets for the team
- Monitor and evaluate contact center metrics to ensure customer satisfaction and productivity
- Train, coach, an...