Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team.
Responsibilities
Leadership
Provides immediate supervision to a unit or group of employees
Assigns, instructs, and supervises the team
Plans core duties for the team to complete
Ability to manage and supervise a project team
Manages personnel compared to workload (could include support from other Data Center's)
Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.
Strong operational discipline with the ability to enforce processes and standards
Coach team members on communication quality, standards, and execution