Join Sun Life’s Client Solutions Centre as a Resolution Case Manager, where client service and issue resolution are paramount. This role involves supporting the contact center and enhancing client relations.
In this position, you will handle escalated issues efficiently and provide timely assistance to Financial Services Consultants. Working closely with internal teams, your role will focus on enhancing productivity via targeted training and ensuring a consistent service experience for clients and stakeholders. Your attention to detail and client-focused mindset will be crucial in maintaining quality service.
Key Responsibilities: • Address Financial Services Consultants' questions promptly • Deliver coaching to eliminate knowledge gaps • Resolve escalated client issues effectively • Partner with teams to ensure business continuity • Document all inquiries and escalations thoroughly