Functional expert on the day-to-day tasks of Enrolment Services and provides functional training and assistance to Enrolment Services staff and all TRU employees on student and associated reporting systems. Develops training programs and documentation as well as delivers group or one-on-one sessions as needed on new functionality, process changes, and program upgrades. Stays up to date on new Enrolment Services initiatives and on trends and best practices across the higher education sector.
Responsible for ensuring the functional aspects of student related systems are set-up in compliance with TRU policies and procedures, and are executing properly. Troubleshoots related issues through a variety of means including providing training, fixing, or escalating the issue to other team members, other departments within the University, or external agencies/consultants. Represent TRU on various worki...