Join Stripe as a Terminal Network Support Expert and influence how businesses accept payments. This role focuses on enhancing user experiences through hardware and SDK expertise.
As part of Stripe's support team, you will be essential in addressing the needs of our most complex customers. You will utilize your extensive IT experience to tackle challenges related to payment hardware and connectivity issues. Collaborating with cross-functional teams will empower you to elevate the user experience at every interaction.
Key Responsibilities:
• Develop expertise in Stripe Terminal's product suite
• Troubleshoot and advise on device integration issues
• Craft support materials based on user problem patterns
• Drive improvements in user experience through analytics
• Streamline internal and external documentation
Requirements:
• 5+ years in networking or IT hardware support
• Proven collaboration with IT on infrastructure reliability
• Skilled at log interpret...