Shape the future of IT at Telecon as the Director of IT Operations & Service Delivery. This hybrid role combines strategic vision with operational execution to enhance enterprise technology.
In this pivotal leadership position, you will report to the Vice President of Shared Services, guiding IT transformation and ensuring reliable service delivery. With a strong focus on cybersecurity and infrastructure, your influence will extend across multiple IT functions and teams, supporting 4 or more direct reports. Successful candidates will be adept in defining strategies and driving modernization initiatives.
Key Responsibilities:
• Define IT operations and service delivery strategies
• Lead daily operations and service performance across IT functions
• Establish KPIs, SLAs, and continuously improve service delivery
• Oversee major IT initiatives and technology investments
• Cultivate vendor relationships for optimal service value
Requirements:
• Bachelor’s in IT o...