Enhance customer relationships as a Senior Customer Success Specialist at Schneider Electric. Utilize your skills to guide high-touch accounts through onboarding and product integration.
In this strategic role, you will act as the go-to partner for customers in maximizing our SCADA and GIS functionalities. Your responsibilities include understanding customer needs and executing tailored onboarding plans that ensure successful product adoption. Work collaboratively across teams to improve customer engagement and satisfaction.
Key Responsibilities:
• Serve as the key contact for high-impact accounts
• Develop lasting relationships with diverse stakeholders
• Tailor onboarding and success plans based on customer needs
• Facilitate regular updates and proactive strategy meetings
• Coordinate with internal teams for a smooth customer experience
Requirements:
• Bachelor’s or Master’s degree in Power Engineering or similar
• Demonstrated success in a customer-fac...