Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
Work with key stakeholders to establish strong business relationships.
Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
Manage renewal activities for contracted customers.
Prioritize and schedule work activities to ensure established targets are achieved or exceeded.