Atoms is seeking a detail‑oriented and proactive Strategic Account Support Specialist to serve as a critical partner to our key accounts.
Key Responsibilities
You will act as a central point of coordination for strategic customers, ensuring their day‑to‑day operational needs are met with precision and consistency.
Account Operations Management: Oversee end‑to‑end account workflows, including order flow, billing accuracy, and service delivery coordination.
Billing & Invoicing: Manage billing processes, reconcile discrepancies, and collaborate with finance teams to ensure timely and accurate invoicing.
Customer Support Oversight: Monitor and manage support requests, ensuring timely resolution and a high standard of service for strategic accounts.
Ticketing Management: Own ticket lifecycle management—triaging, prioritizing, tracking, and escalating issues across internal teams.