General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed Customer Service.
Provide training and coaching to the team leveraging Company provided programs.
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
Partner with the Doctor of Optometry to elevate the customer and patient ...