What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Meets established service levels agreements for in-store services and order fulfillment.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Ensures processes and systems are followed for the execution of ...