Provide leadership to the team, consistently coaching and following up to ensure that service model standards are delivered to each customer.
Enforce delivery of our operating model customer service standards.
Provide exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Demonstrate and follow up on execution of Marks visual compliance standards, store maintenance and pricing standards.
Establish plans and follow up on execution of weekly price changes, promotional set‑ups, and department POP as per workbook, achieving 100% system pricing including weekly pricing sweeps.
Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control...