Join Hotel Equities as a Guest Services Manager at Stoneridge Mountain Resort, Canmore, AB. Drive guest satisfaction and service excellence through skilled leadership and team collaboration.
This role requires an individual with a minimum of two years in hotel operations to oversee front desk activities and manage the guest services team. You will focus on enhancing guest experiences by addressing concerns and communicating effectively within the team. Your leadership will help maintain exceptional hospitality standards.
Key Responsibilities:
• Supervise daily guest service operations
• Communicate updates to team and management
• Foster a guest-first attitude within the team
• Monitor guest satisfaction scores and improve services
• Support strategic hotel programming and staff development
Requirements:
• Two years of hotel operations experience
• Strong service-oriented mindset
• Excellent communication and interpersonal skills
• Knowledge of hotel...