Native Portuguese speaker with strong verbal and written English communication skills, capable of acting as the primary bridge between Brazil-based business stakeholders and India-based delivery teams.
7+ years of Business Analysis experience in eCommerce, Retail, Omnichannel Commerce, Digital Commerce, or Customer Experience programs.
Lead requirement gathering workshops with business users, product owners, and stakeholders; translate business needs into clear functional requirements, user stories, and acceptance criteria.
Deep understanding of eCommerce processes such as product catalog, search, pricing, promotions, cart, checkout, payments, order management, returns, and customer journeys.
Work closely with development, QA, architects, and product teams to clarify requirements and ensure successful delivery of solutions.
Facilitate discussions between customer and technical teams, resolve functional que...