We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.
Responsibilities Solution Design & Architecture
Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reporting
Define Change Management reversion strategy to restore OOTB functionality while preserving critical customizations
Lead Employee Center migration strategy, includin...