Sr Service Disruption Specialist, SAP Enhanced Operations Services
What you’ll do
Work in incident and crisis management team, ensuring timely and effective response to major incidents and crises
Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible
Act as primary point of contact for incident escalation during shifts, handling escalations promptly and performing after‑hours duties when necessary
Oversee thorough root cause analysis for all critical incidents and develop preventive measures to avoid recurrence
Maintain clear and effective communication with stakeholders throughout the incident lifecycle, providing regular updates on status, impact, and resolution efforts
Identify and drive initiatives to improve incident management processes, standardizing and simplifying incident response procedures for enhanced efficiency