Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

What you will do

Services Delivery – 50% job weight

• Manages complex technical questions and ticket escalations and monitors system performance
• Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
• Recommends process improvements in order to drive efficiencies, reduction of the average time to trouble‑shoot, and reducing false‑positive alerts
• Performs ongoing analysis and system tes...