Provide monthly reports on offer performance and share with Regional Management and Global BU Quality Leaders. Present data during Quality MBR when needed.
Prepare field failure Pareto per product line (customer claims).
Analyze Tech Support statistics.
Identify top customers / countries.
Maintain list of improvement actions together with the global BU and manufacturing plant.
Track CoQ plant (mostly warranty) and RTY with plant.
Analyze FFPY and early life failures on the field (≤90 days with services) and red flags.
Lead major escalations orchestration and resolution per BU, including GSA cases (e.g., Google, Microsoft). Present metrics and issue resolution to customers.
Drive cross‑functional teams to deliver containment and preventative actions with urgency.
Understand product roadmap evolution and secure readiness by regional BU quality and other relevant sta...