Candidate who has good communication skills, good understanding of delivery (projects & support) aspects. 1- Should know Black Box environment and customers 2- Should also delivery team well 3- actively handling escalations internal, external 4- Knows OEMs teams such as Avaya, Genesys, RingCentral, ZOOM, 5- Can participate in solutions calls
6- Involved in re/skilling, training, building labs,