Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when processing import and export documents to facilitate the movement of cross-border packages. Communicate with consignees, shippers and brokers to clear shipments, close entries, resolve paperwork issues and customs holds.

Essential Functions

• Complies with the Canada Border Services Agency (CBSA) for on-site package examinations, shipment hold requirements and shipment clearance.
• Researches issues on CBSA bonded shipments that are on hold at Gateway (can include communication with consignee, shipper and/or broker)
• Researches CBSA tracers and responds with clearance information
• Reviews and verifies shipment information for the United States Customs and Border Protection (USCBP)
• Manages inbound and outbound calls to resolve paperwork issues (including duties and taxes), clear shipments and close entries