As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.
Key job responsibilities - Being the Subject Matter Expert (SME) on all operational processes
- Leading process integration efforts at our Delivery Stations (DS)
- Leading Continuous Improvement initiatives
- Owning and managing change on a granular level
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement
- Make sure that we are always delivering the best possible service to our customers!