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Sr. Client Delivery Manager

Hospitality Full Benefits Career Growth
Company

Hitachi Solutions

Location

Toronto, Canada

Posted

March 23, 2026

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About This Opportunity

Job Description

The Client Delivery Manager (CDM) is a portfolio-level delivery leader responsible for end-to-end delivery excellence, client outcomes and management of KPIs, including financials.  across a broad set of  up to ~15 concurrent clients. The CDM partners with Project Managers (PMs) and delivery teams to ensure consistent execution of the delivery operating model through lightweight, exception-based controls (e.g., project KPI signals, compliance checks, and escalations). They act as the single accountable delivery owner for the portfolio (health, escalation,  and governance) while maintaining executive-level situational awareness. The CDM serves as the delivery escalation point when needed helps set expectations, and intervenes directly to manage and resolve challenging client situations when delivery he...