Monitor and manage Law Firms, Collection Agencies, Skip Tracers and/or Process Servers in accordance with the client expectations and guidelines.
Monitor and manage vendor performance by utilizing a breadth of KPI reporting to identify trending and areas of opportunities for coaching/feedback to vendors for improved performance.
Manage network communications, including but not limited to, program updates and changes, file escalations.
Complete vendor performance assessments with feedback presented to the vendor with noted workplans and follow up to ensure our program standards.
Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on client requirements.
Project participation – act as SME, participate in meetings and complete system testing relevant to our line of business as required.