Plan and schedule own work typically independently to meet goals and deliverables based on general directions.
Impact of regular and independent decision making limited to the attainment of project objectives; execution of structured standard tasks in own area of responsibility, that are routine.
Lead Enrichment and MQL Contact Verification.
Customer Communication: first entry point for customer requests, give first level response and channel the request internally.
Escalation Management: Able to execute guided escalation.
Relationship Management: Interface with customer across different departments to maintain a professional relationship.
May attend customer meetings and calls to discuss ongoing topics, review service levels and build relationships.
Pricing: Prepare commercial offers for customers with support of BU and account manager in SAP CRM tool.