Role Summary

The Specialist provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packet captures; configurations; restoring from back‑up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert.

Responsibilities

• Monitors and resolves support requests (24x7 support; 60% of job weight).
• Escalates unresolved issues to senior team members or managers.
• Performs deep analysis of the operating system.
• Handles cyber incidents, system crashes, and bug fixes.
• Handles troubleshooting, packet captures, configurations, restoring from backup, and r...