Bilingual Technical Support Specialist English/Spanish
Join to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTrace
Base pay range
CA$48,000.00/yr - CA$48,000.00/yr
Responsibilities
Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
Identify, analyze, and resolve customer technical problems efficiently.
Document all inbound and outbound activities in the support ticketing system.
Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
Communicate clearly and effectively, adapting to the user’s technical level.