WE'RE HIRING: Service Desk Team Lead AMS Region (Mexico) | Spanish-Speaking Preferred English Fluency Required | Spanish Language Skills Highly Preferred About Excis Excis is a global IT outsourcing and managed services provider delivering world-class IT support solutions to enterprise clients worldwide. Client presence in 190+ countries 6,000+ Engineers globally 200+ Enterprise Clients We are seeking an experienced and hands-on Service Desk Team Lead to lead our Service Desk operations across the Americas (AMS) region. This role requires a strong leader who can manage a team of Service Desk Agents, ensure excellent ticket handling standards, drive collaboration with Field Technicians and technical teams, and maintain exceptional service delivery for our clients. This is a hands-on leadership position that requires both strong technical awareness and the willingness to actively support day-to-day operations when needed. Job Summary As the Service Desk Team Lead, you will play a critic...