+ Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge. + Ensure all therapists are certified and competent in delivering spa treatments to brand standards. + Conduct regular skill assessments, refresher training, and performance evaluations. + Train new hires during onboarding and ensure smooth integration into the team. + Keep updated with global wellness trends and introduce new techniques and treatments.
**Operational Supervision**
+ Supervise daily spa operations and ensure smooth service flow. + Monitor therapist performance, grooming, and professional conduct. + Support scheduling, therapist allocation, and treatment room readiness. + Ensure all treatment protocols are followed consistently.
**Guest Experience**
+ Ensure personalized guest consultations and treatment recommend...