We are seeking a highly skilled Solution Engineer to join our team and contribute with the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have subject matter expertise in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology. Responsibilities
Participate in the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements. Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs. Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the organization's needs. Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans. Provid...