Provide advanced technical support, resolving escalated issues from L1 and L2 support teams.
Perform in-depth root cause analysis to address and resolve complex technical challenges.
Collaborate with cross‑functional teams, including engineering, support, and product groups, to deliver effective solutions.
Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
Enhance efficiency and service delivery by continuously improving processes and workflows within the support team.
Write, maintain, and debug Python and Java code, optimizing database queries and procedures for Neo4j and PostgreSQL. Support debugging, deployment, and environment setup using Docker, AWS, and Kubernetes.
The Must Haves
5+ years of experience in software development or technical support roles.