Overview

Software Engineer - C++ and (Java or Python)

Provide development support to the software development community across the organization by managing, maintaining, and troubleshooting the internal software application and tooling.

Responsibilities

• Respond to and triage support questions and requests from client engineers
• Extract relevant information from log files and other sources to debug, identify owners or root causes
• Write basic tools and test cases to improve the speed and quality of support
• Work with technical writers to improve documentation in areas covered by support
• Produce reports for leadership with data on the performance of the program
• Provide insights and suggestions on product development and the product roadmap; contribute to product development
• Manage and escalate client engineers' support queries, using advanced data tools for in-depth analysis to quickly identify ...