SUMMARY

The Shift Leader is responsible and accountable for all restaurant activities while on duty. This role works closely with the Restaurant Management Team to ensure all operations align with and support the restaurant’s business plan. The Shift Leader ensures Team Members are performing their job responsibilities and meeting expectations while delivering outstanding guest satisfaction by “blowin’ their minds” with exceptional food and service, all while fostering a fun, energetic workplace.

EXPECTATIONS

The Shift Leader performs leadership, management, and organizational duties while supervising Team Members. This role monitors performance to ensure compliance with company policies and safety standards and appropriately delegates tasks to support operational success.

RESPONSIBILITIES

Guest Experience

• Handle guest concerns and complaints professionally and calmly, result...