Drive IT service innovation at Sheridan as the Director of IT Client Services. This hybrid role demands strategic leadership and a focus on enhancing client services for the academic community.
You will be responsible for shaping the IT Service Management framework, ensuring alignment with Sheridan’s educational objectives, and implementing improvements that elevate service experiences for all stakeholders. Your expertise in communication technologies, along with your strong leadership, will be critical in managing IT operations, fostering collaborative partnerships, and mentoring team members.
Key Responsibilities: • Provide strategic leadership for IT service management • Create and manage IT service management roadmaps • Evaluate and implement new technology solutions • Supervise the IT Support Catalogue delivery • Develop effective communication strategies for users