Reporting to the Manager, Settlement, TNS, the Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.
Job Responsibilities
Use analytical and investigation skills to resolve customer inquiries.
Respond to telephone and electronic enquiries in a courteous and professional manner.
Process bank traces, chargebacks, and reversals using various 3rd party interfaces.
Investigate discrepancies, and issue adjustments.
Assist in month‑end activates that include but are not limited to preparation and delivery of statements, billing, and making accounting entries.
Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.