Required Experience

• 8–10 years of overall IT experience


• Strong experience with ServiceNow HR Service Delivery (HRSD)


• Experience in HRSD and ITSM modules


• Strong understanding of HR functions, processes, and best practices


• Knowledge of Case Management and Knowledge Management best practices and design


• Experience with integrations using REST APIs and Web Services


• Hands-on ServiceNow scripting experience


• PowerShell coding experience

Preferred Skills

• Experience designing and/or implementing HR Shared Services solutions


• Experience integrating ServiceNow with external HR systems such as SuccessFactors


• Strong troubleshooting and problem-solving skills

Key Responsibilities

• Implement and supp...