Summary: The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and imaplement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.
Required Skills & Experience:
+ years of ServiceNow experience, with at least + years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Worksp...