This is a remote position. ServiceNow CSM Business Analyst 1 Year Contract Security Clearance Required: Reliability Status Description: The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas. Must Have Skills Required: Minimum 5 years of applied experience on the ServiceNow platform, with a focus on CSM Must possess a ServiceNow certification either CSA/CAD or CIS-CSM CSA: Certified System Administrator CAD: Certified Application Developer CIS-CSM: Certified Implementation Specialist Customer Service Management Excellent communication skills in English are required Responsibilities: Gather and analyze business requirements across customer experience journeys Lead workshops to define service desk and ticket management proce...