Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.

Responsibilities:

• Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
• Partner with stakeholders nationwide to streamline and improve field service operations.
• Develop detailed process maps, documentation, and functional specifications.
• Recommend strategic ServiceNow CSM configurations and automation approaches.
• Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

• 3+ years of hands-on experience with ServiceNow CSM and business proce...