Job Title: ServiceNow ARCHITECT TSM City: Toronto State/Province: Ontario Posting Start Date: 5/12/26 We are seeking a highly skilled ServiceNow Architect / Lead with strong expertise in Telecom Service Management (TSM). The candidate will design, implement, and lead end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle management. Key Responsibilities
Architecture & Design
Define scalable ServiceNow architecture with focus on TSM modules Design end-to-end telecom workflows: Service Fulfillment, Assurance, Inventory Lead solution workshops and translate business requirements into technical solutions Ensure alignment with enterprise architecture and integration standards TSM Module Expertise
Lead implementation of:
Telecom Service Management (TSM) Service Graph Connectors CMDB & CSDM aligned data models Service Mapping (telecom services) Network Inventory & topology modeling