Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
We are the Service Management Technology (SMT) team under Global Technology Enterprise Platform (GTEP). We utilise the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.
Reporting to the Senior Manager, Service Management Platform Administration, you are responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment. Primary focus (80%) is the day to day operations, new project initiative involvement and stability of the existing deployed modules. Secondary focus (up t...