Initiates equipment services and repairs by ascertaining performance problems and services requested; writes repair orders; maintains customer rapport and records. Coordinates with Shop Foreman and Supervisor on job priorities and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.
**Position Responsibilities:**
+ Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
+ Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.
+ Generates Maximo work orders and ascertains materials availability. Attaches job plans and assigns labor to work orders.
+ Prepares Work Orders (WO) by describing symptoms, problems, and cau...